Subprocessors

Who may support a deployment

A subprocessor is a service provider that may process data on our behalf to deliver part of Veona, such as messaging or payments. The list below is representative.

Representative

This list is representative. The exact subprocessors for any given deployment are finalized per deployment and region, and may differ by market, edition, and contract. On-premise deployments may use fewer subprocessors, or none, where features are not enabled.

Subprocessor	Purpose	Region
In-region cloud / hosting provider	Hosting and infrastructure for cloud deployments	In-country or in-region
Termii or Africa’s Talking	SMS and USSD messaging	Africa (per market)
WhatsApp (Meta)	Patient and staff messaging via WhatsApp	Global
Paystack	Online and card payment processing	Nigeria / Africa
Flutterwave	Online and card payment processing	Africa
M-Pesa	Mobile money payment processing	Kenya / East Africa
Transactional email provider	System and notification email delivery	Global / in-region

We maintain a current list of subprocessors as part of each engagement and give notice of changes under the Data Processing Agreement. For the definitive list applicable to your deployment, contact security@veonahealth.com.